Sep 27

Support Ticket

I receive email notifications for submissions, but they are not appearing in my Tally dashboard or are not syncing to Google Sheets. Here is an example of a submission that I received by email but cannot find in my dashboard:

Pending

last week

Hi there, Thanks for sharing this. If you received an email notification for a submission, the submission should normally be available in Tally. Here are a couple of things to check: Make sure you’re looking at the correct form. If you have multiple forms, open your forms and check the Submissions tab on each one to make sure you’re not looking at the wrong form. Check your Trash. The submission may have been deleted. You can find Trash in the left-hand sidebar and check whether the submission is there. If you still can’t find the submission after checking these, please contact us at https://tally.so/support and include the URL of the form so we can take a closer look. Hope that helps!