Just now
How to clear answers from pages skipped after changing an earlier response?
Hello Amazing Tally Support,
I'm building a multi-page form using conditional logic and the Jump to page action.
I have encountered an issue with previously entered answers being retained when a respondent goes back and changes an earlier answer.
For example:
The respondent completes Page 2 (Issue 1).
They select Yes to "Report another issue?" and proceed to Page 3 (Issue 2).
They fill in the Issue 2 fields.
They go back to Page 2 and change their answer to No.
They click Submit.
Although Page 3 is now skipped, the answers previously entered on Page 3 are still included in the submitted response and notification email.
My questions are:
1. Is there a way to automatically clear or reset the answers on a page when an earlier response changes and that page is no longer relevant?
2. Can conditional logic trigger an action that clears previously entered answers, rather than simply hiding or skipping the questions?
3. Is there another recommended workaround that would prevent answers from skipped pages from being included in the final submission?
4. Does Tally have any plans to introduce this functionality?
I understand that conditional visibility and page navigation do not necessarily remove stored answers. However, for forms with branching logic, retaining answers from pages that respondents have subsequently excluded can result in inaccurate submissions.
I'd appreciate your guidance on the best way to handle this.
Thank you!
Pending